Shipping and Postage
- Our shipping fee is $15 per order. We ship truffle products from Mondays to Fridays via Australia Post's regular parcel delivery arrangements to anywhere in Australia, so delivery is usually within 4 - 6 days, depending on your location and the date and time of your order.
- During the winter fresh truffle season, we ship fresh truffle by Australia Post Express using chilled boxes.
- Due to Australia Post removing their guaranteed next day delivery during the lockdown, we will only ship fresh truffles on Mondays, Tuesdays and Wednesdays and will use extra ice packs to ensure the freshest delivery (we don't want truffles to sit in a warehouse across the weekend!) So your orders need to be received on or before 10 am on these days.
- We're happy to replace any damaged items. You'll need to share a photograph with us within 24 hours of delivery - please email this to firstname.lastname@example.org.